Anonymous
map-marker Chattanooga, Tennessee

Nightmare

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God this has to be one of the worst government bodies in America. Everytime I deal with this branch of the dmv I can never get clear answers, impossible to get somebody on the phone, and just awful genuinely terrible employees.
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User's recommendation: Don’t move to Florida

Terrell Pgd

ZERO "Customer Service"

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ONE "customer service" phone number that is either constantly busy or, if you actually get an answer, plays a pre-recorded message telling you to call back later or to find your answer on the website.

NO "Please hold for the next representative" feature.

NO "Please leave a message & someone will contact you later" option.

Just "Call back later" (to a phone no one will answer) or "Find it on the website" (which DOES NOT have the answer I need)

ZERO "customer support" emails listed on the website. Really?! Not even an email?!

I can "Praise a DHSMV Employee" via email or an online form, but I can't contact customer service?

It's almost like FLHSMV doesn't want to be bothered with providing customer service.

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User's recommendation: Pray that your local office can handle the issue.

Daniel S Ufb

Not helped

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No one answered, wrong number on website, waste of my time, added stress to unnecessary letter, sold my jeep and transferred tag to new vehicle
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Preferred solution: No supsepnsion or fees

Armond Vvc

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Verified Reviewer
| map-marker Redmond, Washington

Notice of order or suspension sold vehicle do not on it

Vehicle was sold and out of my name, and I got a hold on my license before gave them my insurance information and they lifted the hold tag is issued on another vehicle, and has been an insurance on that Tag has been
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Jozette Zur
map-marker Fayetteville, North Carolina

To request a duplicate title for my car

Yes , good afternoon. I called your office yesterday to request a duplicate copy of my car title and there response was that I would have to come into the office. I moved from Florida to North Carolina . I can't come back to Florida just to get a duplicate title , I understand the rules but , there should be a few more reasonable options for this situation. The D.M.V. offices don't answer the phones . No worries , I found another option , it cost me a little more to get my title but , it was worth it . No thanks to you !!!
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Stephen B Yxm

License cancellation during Family Emergency Medical Leave

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I am currently on FAMILY EMERGENCY MEDICAL LEAVE to tend to my father. Your Policies and procedures are archaic that a person needs to spend insurance money to be able to keep a Drivers License.

I canceled my insurance on my vehicle due to being out of state. I was added to my Dads policy and drive his vehicle while tending to his needs . The company I work for in Florida,HR notified me of my cancellation had they not I would have never known about this situation until it was too late possibly resulting in me getting locked up and no one to take care of my bed bound Dad who relies upon me. Consequently state officials have no right to functional immunity when performing acts that can also be attributed to themselves and for which they may be personally responsible.

I was on two separate insurance Policies and still the State of Florida suspended my license.

The inability to access a live person or visit a local DMV because, I am out of State and the State phone number (850) 617-**** answered with a fast busy sound and hangs up 10 seconds later causing me more distress than usual resulting in paying a company to help me with the situation. DAVE KERNER is Executive Director so feel free to let him know for me how much you appreciate his work.

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Preferred solution: Apology

User's recommendation: DEAL WITH THE PROBLEM IMMEDIATELY TAKE PEOPLE'S FEAR OF INTIMIDATION SERIOUSLY TURN IT AROUND FAST BY EXPOSING THE TACTIC PUBLICLY

1 comment
Guest

If you cancel the insurance, the insurance company notifies the state. No registered vehicle can be without insurance unless you turn the plate in.

You probably did more financial harm to yourself. Your rate on the original car will probably be higher whenever you reinstate the policy.

Tamieka W Ydr

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Verified Reviewer
| map-marker Philadelphia, Pennsylvania

To ask some questions

I'm enquiring about my state Identification card, and why has it not been mailed out to me as yet. How and who can i contact to get some information about that?
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Gsepp F

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Verified Reviewer

Straight trash department.

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I did a change of address and they advised me they will be mailing out new license. Its been over a month, no one is answering the phones or emails and I also paid for this service. Disputing the charge. This is ridiculous and as a government website, so sad.
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Loss:
$27
Cons:
  • All

Preferred solution: Deliver product or service ordered

User's recommendation: Don’t do anything online.

Yaidelyn M

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Verified Reviewer

I applied for my learning license since October 2022 and I haven't received it yet.

I applied for my learning license since October 2022 and I have not yet received my ID, I already took my practical exam but since I have not yet received the license I cannot have my permanent ID. Four months have passed, the last time I attended the DMV they told me that it had not even been printed yet and it had already been 3 months. So I'm worried about how long I'm going to have to wait or how long everything will take.
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Preferred solution: Deliver product or service ordered

Justin P Cbp

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Verified Reviewer

They don’t answer the phones

They tend to not respond or answer the phone or reach back out to the individual trying to get ahold of them.
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Preferred solution: Remove the sanction on my DL so i don’t get suspended

Makinzi Zfu
map-marker Port Orange, Florida

Check license

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I received a notice threatening to suspend my licence by the 19.2023. My insurance is paid in full and had to pay $75 extra.

For other people's claims. Not even my own. I need to speak to a person because I have specific questions as to what info they received that my licence is supposed to be suspended. I know it's a communication issue with DMV and insurance.

But what really not ok is that I have to pay for Thier mistake. One of the big questions ask when finding insurance is " Has your license been suspended" . If it has , then your paying more. That's not right.

I need to speak to a customer service person.

Not a computer . That's my right!

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User's recommendation: Don't let computers take away our right to problem solve an issue.

Amoi D Mpc

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Verified Reviewer
| map-marker Riverview, Florida

Update info

850-617-**** doesnt work at all You can call call call No answer Its ridiculous I want a representative to call me I need someone to call me
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User's recommendation: Don’t call this number

Anonymous
map-marker Westphalia, Kansas

No one ever answers the phone.

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Have tried several numbers for customer service for several weeks, but no one ever answers the phones. I am feeling frustrated and finding it hard to get something done.
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User's recommendation: Go in person if you can.

Valda Maq
map-marker Clermont, Florida

They don’t answer the phone!!!!!!

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I have called so many time during the working hours and they do not answer. The only time I go through was 30 mins before they close at 5 and they kept me on hold until then.
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Cons:
  • Constant added stress to an already stressful situation
  • No representatives available
Anonymous
map-marker Baltimore, Maryland

Pdps needs to give me cleareance

I call to solve a problem that I have no idea why it concerns me. But because of this alleged problem it keeps me from performing any of the issues dealing with the mva in my states. So until you in Florida answer a damn phone call for me to resolve the problem,I am helpless .
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