Florida Highway Safety and Motor Vehicles
Reviews and Complaints
Nightmare
User's recommendation: Don’t move to Florida
ZERO "Customer Service"
ONE "customer service" phone number that is either constantly busy or, if you actually get an answer, plays a pre-recorded message telling you to call back later or to find your answer on the website.
NO "Please hold for the next representative" feature.
NO "Please leave a message & someone will contact you later" option.
Just "Call back later" (to a phone no one will answer) or "Find it on the website" (which DOES NOT have the answer I need)
ZERO "customer support" emails listed on the website. Really?! Not even an email?!
I can "Praise a DHSMV Employee" via email or an online form, but I can't contact customer service?
It's almost like FLHSMV doesn't want to be bothered with providing customer service.
User's recommendation: Pray that your local office can handle the issue.
Not helped
Preferred solution: No supsepnsion or fees
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Verified Reviewer | Redmond, WashingtonNotice of order or suspension sold vehicle do not on it
To request a duplicate title for my car
License cancellation during Family Emergency Medical Leave
I am currently on FAMILY EMERGENCY MEDICAL LEAVE to tend to my father. Your Policies and procedures are archaic that a person needs to spend insurance money to be able to keep a Drivers License.
I canceled my insurance on my vehicle due to being out of state. I was added to my Dads policy and drive his vehicle while tending to his needs . The company I work for in Florida,HR notified me of my cancellation had they not I would have never known about this situation until it was too late possibly resulting in me getting locked up and no one to take care of my bed bound Dad who relies upon me. Consequently state officials have no right to functional immunity when performing acts that can also be attributed to themselves and for which they may be personally responsible.
I was on two separate insurance Policies and still the State of Florida suspended my license.
The inability to access a live person or visit a local DMV because, I am out of State and the State phone number (850) 617-**** answered with a fast busy sound and hangs up 10 seconds later causing me more distress than usual resulting in paying a company to help me with the situation. DAVE KERNER is Executive Director so feel free to let him know for me how much you appreciate his work.
Preferred solution: Apology
User's recommendation: DEAL WITH THE PROBLEM IMMEDIATELY TAKE PEOPLE'S FEAR OF INTIMIDATION SERIOUSLY TURN IT AROUND FAST BY EXPOSING THE TACTIC PUBLICLY
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Verified Reviewer | Philadelphia, PennsylvaniaTo ask some questions
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStraight trash department.
- All
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t do anything online.
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Verified ReviewerI applied for my learning license since October 2022 and I haven't received it yet.
Preferred solution: Deliver product or service ordered
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Verified ReviewerThey don’t answer the phones
Preferred solution: Remove the sanction on my DL so i don’t get suspended
Check license
I received a notice threatening to suspend my licence by the 19.2023. My insurance is paid in full and had to pay $75 extra.
For other people's claims. Not even my own. I need to speak to a person because I have specific questions as to what info they received that my licence is supposed to be suspended. I know it's a communication issue with DMV and insurance.
But what really not ok is that I have to pay for Thier mistake. One of the big questions ask when finding insurance is " Has your license been suspended" . If it has , then your paying more. That's not right.
I need to speak to a customer service person.
Not a computer . That's my right!
User's recommendation: Don't let computers take away our right to problem solve an issue.
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Verified Reviewer | Riverview, FloridaUpdate info
User's recommendation: Don’t call this number
No one ever answers the phone.
User's recommendation: Go in person if you can.
They don’t answer the phone!!!!!!
- Constant added stress to an already stressful situation
- No representatives available
Pdps needs to give me cleareance
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If you cancel the insurance, the insurance company notifies the state. No registered vehicle can be without insurance unless you turn the plate in.
You probably did more financial harm to yourself. Your rate on the original car will probably be higher whenever you reinstate the policy.